Return and Refund Policy

RETURN, REPLACEMENT AND REFUND POLICY

Return Request Period

A return request must be submitted on the same calendar day the product is delivered and, in all cases, within 24 hours of recorded delivery.

Requests submitted after this period may not be accepted, except where a remedy is required under applicable Indian consumer law.

Eligible Cases

A return or replacement may be considered when:

• A wrong product was delivered
• The product arrived damaged
• The product has a verified manufacturing defect
• A part or accessory listed in the package contents is missing
• The delivered product is materially different from its description

Change-of-Mind Returns

Returns for reasons such as no longer needing the product, personal preference, colour preference or ordering by mistake are accepted only at SmartBuyCart’s discretion and must be requested on the delivery date.

Required Evidence

Customers must provide:

• Order number
• Registered phone number
• Clear photographs of the product and packaging
• Shipping label photograph
• Continuous unboxing video for damaged, wrong or missing-item claims

Return Conditions

The product must be unused and returned with its original packaging, accessories, manuals, tags and free gifts. Items damaged after delivery, used products or products returned without original components may not qualify.

Non-Returnable Items

For hygiene and safety reasons, personal-care products, intimate products, opened consumables and other hygiene-sensitive items cannot be returned unless they were damaged, defective or incorrectly supplied.

Return Shipping

If SmartBuyCart confirms that the product was wrong, damaged or defective at delivery, approved return-shipping costs will be handled by SmartBuyCart or its fulfilment partner.

For an approved change-of-mind return, return shipping may be deducted from the refund.

Refund Timeline

After the returned product is received and inspected:

• Prepaid-order refunds will generally be processed to the original payment method within 5–10 business days.
• COD refunds will be processed through bank transfer or UPI after the customer provides correct refund details.

Original shipping fees and COD charges may be non-refundable unless the order was wrong, damaged or defective.

Important

Nothing in this policy limits remedies available to customers under applicable Indian consumer-protection law.